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Vehicle booking, modification, cancellation and payment policy.

    I. Booking Policy Rules
    • 1. Booking can be done through our website at http://www.zipzapzoom.in.
    • 2. You can book a vehicle maximum of 45 days before the trip start date and minimum of 6 hrs before the trip start time.
    • 3. An advance amount of 25% needs to be paid by the customer online while booking. The advance amount is based on the approximate total cost and will be adjusted with the final amount at the end of the trip.
    • 4. Customer will get an email confirmation with the vehicle and driver details 6 hrs prior to the trip.
    • 5. Customer should carry a printout of the booking voucher or can display an e-mail confirmation using their phone.
    II. Modifications Policy Rules:
    • 1. No modification fee will be applied if you want to modify the start and/or end date (pre-pone or post-pone) but that is subject to availability of the vehicle.
    • 2. All modification requests should be communicated to us and we will confirm you through email or call.
    • 3. Modifications such as extending the dates are allowed even after trip start but you must inform to Zip Zap Zoom during the trip.
    III. Cancellation Policy Rules:
    • 1. All the cancellation requests can be done by calling Zip Zap Zoom representative or through email at cancel@zipzapzoom.in.
    • 2. If the vehicle booking is cancelled more than 48 hours before the pick-up time, no penalty will be charged and full advance will be refunded.
    • 3. In case the booking is cancelled 24-48 hours before the pick-up time 50% of the advance deposit will be deducted as penalty and the rest will be refunded.
    • 4. And if the booking is cancelled 0-24 hours before the pick-up time, 100% of the advance deposit will be deducted as penalty.
    IV. Final Payment during the trip Rules:
    • 1. The final payment can be made during the trip by the customer to the taxi driver or you can make the payment online using credit card (if you have the provision of internet). The value of the final payment will be the total cost + service tax minus the advance payment (if any).
    • 2. In case of vehicle accident/break-down Zip Zap Zoom will try to provide an alternate vehicle or will refund the advance deposit if booking is cancelled.
    • 3. In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we could not find a replacement, a full refund of the advance will be done.

Terms of Service

In terms of Information Technology statutes, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

This document is published in accordance with the provisions of Information Technology regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of:

  1. The website www.zipzapzoom.in hereinafter referred to as ‘Website’) and the IOS/Android application ‘ZipZapZoom’ (hereinafter referred to as "Application" or "App" ), owned by Zip Zap Zoom Online Solutions Private Limited. , a Company incorporated under the Companies Act, having its registered office at H:No 18-417, Mallikarjunagar, Malkajgiri, Hyderabad 500047 Represented by its members, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns;
  2. For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires
    1. >"You" or "User" shall mean any natural or legal person who has agreed to become a user of the Application by installing the Application.
    2. The Application also provides certain services without registration/acceptance, and such provision of services does not absolve You of this contractual relationship.
    3. The term "We", "Us", "Our", ‘Company’ shall mean Zip Zap Zoom Online Solutions Private Limited..; “Agreement” shall mean and refer to this Terms of Service, including any amendments that may be incorporated into it.
    4. “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and the Company.
      The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner.
    5. These headings shall not be used by either party to interpret the provisions contained under them in any manner. Further, the headings have no legal or contractual value.
  3. By using the Website and App, You accept and agree to be bound by this Agreement, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this Application, that shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.
    Your use of Our Application is evidence that You have read and agreed to be contractually bound by these Terms of Service and our Privacy Policy. Please read both carefully. The use of this Website and Application by You is governed by this policy and any policy so mentioned by terms of reference.
    If you do not agree with any of these terms, please discontinue using the Website and Application.
  4. We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updated on its requirements. If You continue to use the Website and Application or avail any of its services without registration following such change, this is deemed as consent by You to the so amended policies. Your continued use of the Website and Application is conditioned upon your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service even after alterations, if any.

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.This agreement applies to all Zip Zap Zoom (or) 3Z Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

Zip Zap Zoom (or) 3Z may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

Zip Zap Zoom (or) 3Z is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with Zip Zap Zoom (or) 3Z, its affiliates or licensor's of Zip Zap Zoom (or) 3Z content, as the case may be.

All rights, not otherwise claimed under this agreement or by Zip Zap Zoom (or) 3Z.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Zip Zap Zoom (or) 3Z does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Zip Zap Zoom (or) 3Z be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

Zip Zap Zoom (or) 3Z reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website. Trademark All related icons and logos are registered trademarks or trademarks or service marks of Zip Zap Zoom (or) 3Z in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Copyright All content on this web site is the copyright of Zip Zap Zoom (or) 3Z except the third party content and link to third party web site on our website.

Systematic retrieval of Zip Zap Zoom (or) 3Z content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Zip Zap Zoom (or) 3Z is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Zip Zap Zoom (or) 3Z's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. Zip Zap Zoom (or) 3Z reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the Zip Zap Zoom (or) 3Z service, or if Zip Zap Zoom (or) 3Z believes that user(s) conduct is harmful to the interests of Zip Zap Zoom (or) 3Z, its affiliates, or other users, or for any other reason in Zip Zap Zoom (or) 3Z's sole discretion, with or without cause.

Zip Zap Zoom (or) 3Z reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the users is on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

User accounts bearing contact number and email IDs are created and owned by Zip Zap Zoom (or) 3Z. Any promotional discounts, offers and reward points in the form of Ola Money accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.

In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Zip Zap Zoom (or) 3Z reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

Links to third party sites are provided by web site as a convenience to user(s) and Zip Zap Zoom (or) 3Z has not have any control over such sites i.e content and resources provided by them.

Zip Zap Zoom (or) 3Z may allow user(s) access to content, products or Services offered by third parties through hyper links (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Zip Zap Zoom (or) 3Z believes that user(s) acknowledge that Zip Zap Zoom (or) 3Z has no control over such third party's site, does not monitor such sites, and Zip Zap Zoom (or) 3Z shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.

Most content and some of the features on the web site are made available to visitors free of charge. However, Zip Zap Zoom (or) 3Z reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. Zip Zap Zoom (or) 3Z also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Zip Zap Zoom (or) 3Z and/or other visitors to the web site. Zip Zap Zoom (or) 3Z reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice

The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for the hiring of taxis:

The customer shall pay the taxi fare (as displayed in the meter), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The customer shall ensure that he/she will not indulge in any of the following activities while in a taxi:

  • a. Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance.
  • b. Littering the Taxi
  • c. Soiling or damaging the seats and/or any other interiors of the Taxi.
  • d. Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi.
  • e. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
  • f. Asking the driver to board more than 4 adults in the taxi. The rules under which the taxi Services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the driver to allow more than 4 adult passengers in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
  • g. Pressurizing the driver to overload the boot space of the taxi with luggage. The customer shall not be generally allowed to use the seating area of the taxi for placing any kind of luggage. The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

Without prejudice to the above, the Company makes no representation or warranty that:

  • a. the Services will meet the customer's requirements;
  • b.the Services will be uninterrupted, timely, secure, or error-free.
  • c.The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any orgARRzation involved in the above mentioned systems.
  • d.The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • e.There shall be extra charges for far off locations & toll charges as well. f. If any passenger if misses the train or flight or bus, Company will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason.

The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.

The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer. The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.The Company shall be entitled at any time without giving any reason to terminate the booking of taxis done by the Customer. The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Company of the same in writing within 24hours of using the taxi or the Services of Company. The Company shall not be liable for any conduct of the drivers of the taxis. However, the Company encourages you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using the Company's Services.

The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.Zip Zap Zoom (or) 3Z.in.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.

The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.Zip Zap Zoom (or) 3Z.in.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Zip Zap Zoom (or) 3Z with respect to access to and use of the web site and the Services offered by Zip Zap Zoom (or) 3Z, superseding any prior written or oral agreements in relation to the same subject matter herein.

The information contained in this website is for general information purposes only. The information is provided by Zip Zap Zoom (or) 3Z and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Zip Zap Zoom (or) 3Z. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Zip Zap Zoom (or) 3Z takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This privacy policy sets out how Zip Zap Zoom (or) 3Z uses and protects any information that you give Zip Zap Zoom (or) 3Z when you use this website.

Zip Zap Zoom (or) 3Z is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Zip Zap Zoom (or) 3Z may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3rd December 2010.

We may collect the following information:

name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

INTERNAL RECORD KEEPING

We may use the information to improve our products and services.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to support@Zip Zap Zoom (or) 3Z.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.

Get in Touch With Us

  • 18-417,
    Mallikarjuna nagar,
    Malkajgiri, Hyderabad-500047
    Telangana India
  • WhatsApp/Call us: +91-77601 34242
  • E mails: enquiry@zipzapzoom.in
  • Working Hours: 09:30-21:00 except on Sundays